Terms of Use

Last updated: 2026-02-10

Welcome to the KHEOS website.
By accessing this website or placing an order, you agree to be bound by the following Terms of Use. Please read them carefully before using our services.

1. General Information

This website is operated by KHEOS, an independent music project.
All products sold on this website are physical items produced and distributed independently by the band.

We reserve the right to update or modify these Terms of Use at any time without prior notice. Changes will apply once published on this page.

2. Products & Availability

All products available on this website (including CDs, vinyl records, and merchandise) are offered subject to availability.

Most items are sold as pre-order products, meaning they are manufactured after the pre-order period ends or produced in limited quantities.

Product images are for illustrative purposes only. Minor variations may occur.

3. Pre-Orders

By placing a pre-order, you acknowledge and agree that:

• The product is not immediately available
• Production starts after the pre-order period ends
• Delivery times are indicative only and not guaranteed
• Delays may occur due to manufacturing, logistics, or external factors

Once production has started, orders cannot be canceled or modified.

4. Pricing & Payments

All prices are displayed in EUR (€) unless stated otherwise.

Prices do not include shipping fees, which are calculated at checkout.

Payments are securely processed through third-party a provider named Stripe.
We do not store or have access to your payment information.

5. Shipping

Shipping times are estimates only.

We are not responsible for delays caused by:

• Postal services or carriers
• Customs clearance
• Incorrect or incomplete shipping information provided by the customer

Once an order has been shipped, responsibility for delivery is transferred to the carrier.

6. Returns & Refunds

All sales are final.

We do not accept returns or offer refunds, except in the case of items arriving damaged or defective.

For full details, please refer to our Return & Refund Policy, which forms an integral part of these Terms of Use.

7. Damaged or Defective Items

If your item arrives damaged or defective, you must contact us within 7 days of delivery at:

📧 kheos59@gmail.com

Please include:

• Your order number
• Clear photos of the damaged item and packaging

Each case will be reviewed individually. Replacements or alternative solutions may be offered at our discretion.

8. Intellectual Property

All content on this website, including but not limited to:

• Music
• Artwork
• Logos
• Images
• Texts

is the exclusive property of KHEOS and may not be used, reproduced, or distributed without prior written permission.

9. Limitation of Liability

To the maximum extent permitted by law, KHEOS shall not be held liable for:

• Indirect or consequential damages
• Losses resulting from delays in production or shipping
• Third-party service failures (payment providers, shipping carriers)

10. Governing Law

These Terms of Use are governed by and construed in accordance with the laws of France / European Union.

Any disputes shall be subject to the exclusive jurisdiction of the competent courts.

11. Contact

For any questions regarding these Terms of Use, please contact us at:

📧 kheos59@gmail.com

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