Return & Refund Policy

General Policy

All sales made on this website are final.

We do not accept returns or offer refunds, except in the cases explicitly described below.
By placing an order, you acknowledge and agree to this policy.

Pre-Order Items

All physical products (including CDs, vinyl records, and merchandise) are offered as pre-order items and are produced independently by the band, often on a made-to-order or limited basis.

As a result:

• Orders cannot be canceled once production has started
• Refunds will not be issued due to production or shipping delays
• Estimated delivery times are indicative and not guaranteed

Pre-orders represent a commitment to support an independent production process.

No Returns or Refunds

We do not accept returns or issue refunds for:

• Change of mind
• Incorrect address provided by the customer
• Delays caused by manufacturing, shipping, or customs
• Normal wear, handling, or minor cosmetic variations

Please ensure that your shipping information is correct before completing your purchase.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery at:

📧 kheos59@gmail.com

Please include:

• Your order number
• Clear photos of the damaged item and packaging

If the issue is validated, we may offer:

• A replacement (subject to availability), or
• An alternative solution at our discretion

Refunds are not guaranteed and will be evaluated on a case-by-case basis.

Lost Packages

We are not responsible for packages lost, delayed, or held by postal services, carriers, or customs once the order has been shipped.

Tracking information will be provided when available.

Contact

For any questions regarding this policy, you can contact us at:

📧 kheos59@gmail.com

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